A Stream Down Alert is an email message sent to tell you that AmperWave Streaming is no longer connected to your stream.
Note: This is different from a 'Not Requesting Ads' alert, which an email message sent to tell you that your system has not requested ads from AmperWave for the selected amount of time in the selected threshold setting.
Both issues can be caused by your encoder being disconnected, the system being down, or the AmperWave Streaming software crashing.
To enable a stream down alert:
- From the Ad Management Dashboard, click Stations.
- In the Stations list, select a station by clicking it.
- In Settings, click Edit Station. Scroll down to Notifications.
- Check the box next to Stream Down - Enable alert emails.
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Enter one or more email addresses for the system to send stream down alerts. Separate multiple email addresses with a comma.
Note: if you do not check the Stream Down - Enable alert emails, the system will not send the alert messages. - For Not requesting Ads Alert, follow steps 6-12, otherwise proceed to step 12: Check the box next to Not Requesting Ads - Enable alert emails.
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Enter one or more email addresses for the system to send not requesting alerts. Separate multiple email addresses with a comma.
Note: if you do not check the Not Requesting Ads - Enable alert emails checkbox, the system will not send the alert messages. - If you enabled Not Requesting Ads - Enable alert emails above, enter a threshold (in minutes) for the system to wait before alerting you. If you have long ad-free blocks of time, enter a threshold that is longer than those blocks.
- In Eng. Notification Email, enter an email address. Use a comma to separate multiple email addresses.
- If Applicable - In Not Requesting Ads Threshold, enter a time in minutes.
- In Enable Stream Monitoring, click the check-box.
- To finish, click Submit.
For more info, please see: